Q1: What are the primary uses for the system?
The treatment is primarily used for odor removal, airborne and surface contaminant destruction. Virtually any odour or contaminant can be completely eradicated from any indoor space in one treatment.
Q2: How does the system work?
Our equipment's unique, five-stage process combines the latest in airborne and surface contamination destruction technology. High-intensity technology eradicates airborne and surface organic molecules and microorganisms from indoor spaces including pathogens, viruses and bacteria.
Q3: Should I try to clean the affected area with chemicals before I call BioSense Environmental?
No. If possible call us before you attempt to clean up any affected area with chemicals. Our technicians are experts at odour remediation. We can help you to save money and achieve the best results if you include us in the process from the beginning.
Q4: Can the system be operated with people or pets in the treatment area?
No. Be prepared to make arrangements for any people, plants or pets to vacate the premises for the amount of time it will take to complete your treatment.
Q5: Can the system treat odours inside automobiles?
Yes. The treatment is highly effective and can be easily deployed inside any type of a vehicle.
Q6: How large an area will the system treat?
A treatment area can be as small as a car or as large as an auditorium.
Q7: May I spot treat only the affected areas of my home?
No. In order to offer a 100% guarantee, the entire home or indoor space must be treated. When an odour causing agent is introduced to an indoor space, it is often drawn up by the heating and air conditioning unit and dispersed throughout. The only way to insure that the odour causing contaminant is completely eradicated is to treat the entire space.
Q8: How long does the treatment take?
BioSense Environmental will treat most indoor environments within 3-12 hrs. Most vehicles can be treated in one hour. A treatment can reduce deodorization time as much as ninety percent (90%) as compared to simple ozone generators.
Q9: Does the treatment process leave an odour?
The actual amount of time it will take to treat a specific area depends upon several factors including indoor environmental conditions such as temperature and humidity, odour or contaminant source and severity, floor plan and cubic space.
Q10: Does the system use any toxic chemicals?
Initially, yes. The treatment process initially produces a residual smell similar to that of an indoor swimming pool which gradually subsides. Within 72 hours the treated space becomes odour neutral.
No. The system does not use, nor does the equipment contain any toxic chemicals. The process does, however, generate as a by-product a dry vapour containing hydrogen peroxide and purified trivalent oxygen. Thses treatments are safe, non-toxic, environmentally friendly and compatible with "green" cleaning and building techniques.
Q11: If the system is safe and non-toxic, why can't I breathe the vapour during treatment?
The properties which make ozone and hydrogen peroxide powerful cleaners and disinfectants also make them dangerous to living tissues. The same chemical properties that allow high concentrations of these oxyradicals to react with organic material outside the body give them the ability to react with similar organic material that make up the body, and can temporarily cause potentially harmful health consequences. When these oxyradicals come in contact with living tissues, like our lungs, they attack and damage cells lining the airways, causing swelling and inflammation resulting in difficulty breathing. Your technician is trained in proper use and safety procedures before, during and after treatment. Rest assured that your health and safety are our top priority. The treatment area will be clearly marked and all doors locked to prevent anyone from entering the premises during a treatment. Once your technician has tested to insure safe entry and removed the equipment, he will clear the area for people, pets and plants to safely re-enter the space.
Q12: Will the treatment fade upholstery or otherwise harm fabrics?
No. The treatment is compatible with most materials. It will not bleach or harm carpet, upholstery or fabrics when properly operated. Your technician has been properly trained and will notify you if he believes there may be an issue.
Q13: Does BioSense Environmental guarantee service?
Yes. BioSense Environmental will remove all odours caused by organic materials. We do not guarantee lasting effects if the customer continues to participate in the activities that caused the odour in the first place. In the unlikely event that the odour in question lingers or reoccurs within 72 hours, our 100% guarantee assures our customers that we will retreat as necessary within 14 days of initial treatment.
Q14: Will the treatment remove curry oil and other persistent cooking odours from a home or restaurant?
Yes. The treatment is currently the only process that safely and effectively removes cooking odours from a home or restaurant while sanitizing exposed surfaces. While curry oil is difficult to remove, with pre-treatment and experienced technicians we have excellent results at curry odour removal.
Q15: We had an animal die in our home. Will the system remove the smell?
Any organic smell can be treated with the system. The original cause of the odour must be removed before treatment.
Q16: Can the system get rid of pet odours or urine?
Yes. A the treatment will eradicate animal odours including cat and dog urine and skunk odour. Pre-treatment of the affected areas is required and may incur additional cost.
Q17: Can the treatment get rid of cigarette smoke that has permeated furniture, walls, ceilings, carpet and clothing?
Yes. A treatment is very effective at removing the smell of cigarette smoke in any indoor space. It is highly recommended that a person who has quit smoking has their living space and car treated to discourage them from starting back up again. If a person begins to smoke in the treated areas again, an additional treatment will be required and is not covered in our 100% guarantee.
Q18: Will the system kill mold spores?
Yes. A treatment will eradicate airborne mold spores. Dead or inactive mold spores are captured in HEPA filtration during the treatment.
Q19: Is the treatment helpful to people with Asthma and allergies?
Yes. The treatment eradicates many allergens such as pollen, mold, bacteria and other known allergens at their source.
Q20: Can the system remove odours from duct work?
Yes. While the system eradicates pollen, mold, bacteria and viruses which will stop odours from being dispersed throughout your home through the heating and air conditioning unit. It may still be recommended that you have your air ducts cleaned by a licensed professional in conjunction with your treatment.
Q21: Can the system be used to sanitize a home, school or office after a biological incident or contagious illness outbreak?
Yes. The system is proven effective at eradication of bacteria and viruses. The technology is proven to be effective against a wide range of environmentally associated pathogens including Methicillin-resistant Staphylococcus aureus (MRSA).
Q22: My clothing and furniture smell like smoke after a fire in my home. Can a treatment remove the smells from my clothing and furniture?
Yes. The treatment is perfect for content restoration. If your clothing or cloth furniture has lingering odours we can usually remove them in one treatment.
Q23: Does the system use or work with other specialists to achieve desired results?
Yes. We work with remediation specialists including insurance adjusters, hazardous material clean-up teams, carpet cleaners, plumbers, contractors, and professional cleaning crews to help you get things back to normal after an accident, fire, crime or natural disaster. Our services are frequently covered by insurance.
Q24: Does the treatment remove fuel spill odours?
Yes. BioSense Environmental is effective at removing toxic fumes associated with indoor fuel spills. The organic compounds in fuel oils are broken down to non-volatile compounds during a treatment. Any porous materials, (including concrete) may have to be pre-treated to facilitate breakdown of the compounds which may incur an additional cost.
Q25: Can I rent/lease the equipment for home or individual use?
No. The unit is operated by and sold only to approved and trained Licensees.